Frequently Asked Questions
You Asked, We Answered
What services does Sparkling Homes Cleaning provide?
We specialize in making homes shine with services like recurring cleanings, deep cleanings, move-in/move-out cleanings, and sparkle-tacular extras like oven and fridge cleaning. If it needs to sparkle, we’ve got you covered!
What areas do you serve?
We proudly bring the sparkle to the northwest suburbs of Minnesota. If you’re in our area, your home’s new best friend is just a call away!
How much do your cleaning services cost?
Our pricing is as unique as your home. Give us a call or fill out our online form for a free, no-sweat estimate tailored just for you.
How do I book a cleaning?
It’s as easy as waving a magic wand! Call us, fill out our online form, or send us a message to get started. We’ll handle the rest.
Do I need to be home during the cleaning?
Nope! Whether you’re out conquering the world or relaxing at the spa, we’ll make sure you come back to a sparkling home. Just leave us access instructions, and we’ll take care of the magic.
What is your cancellation policy?
Life happens, and we get it. If you need to cancel or reschedule, just let us know at least 48 hours ahead of time to avoid a fee. Sparkling communication = sparkling results!
Do you provide your own cleaning supplies and equipment?
Of course! We bring our own eco-friendly, pet- and kid-approved supplies to keep your home sparkling and safe. Got a product you love? Just let us know, and we’re happy to use it.
What happens during the first cleaning?
The first cleaning is like a fresh start for your home. We’ll go the extra mile to get everything up to sparkle standards, which might take a bit longer than your regular cleanings.
What if I’m not satisfied with the cleaning?
We’re not happy unless you’re happy! If we miss a spot (hey, even perfectionists are human), let us know within 24 hours and we’ll make it right, sparkle guaranteed.
Are your cleaners insured and background-checked?
Absolutely! Our team is carefully vetted, fully insured, and committed to treating your home with the care it deserves. Your peace of mind is part of the sparkle package.
What precautions do you take for COVID-19 or illness prevention?
Your health and safety are our top priority. We sanitize equipment, wear masks when requested, and follow all recommended guidelines to keep everyone safe and sound.
How do I know my home is secure?
We treat your home like a treasure chest (minus the pirates). Keys and access codes are securely stored and only used for your scheduled cleanings.
Can I request additional services?
You bet! Need your oven sparkling, your fridge refreshed, or baseboards hand washed? Just let us know when booking, and we’ll sprinkle those extras into your service.
Do you offer gift certificates?
Yes! A Sparkling Homes gift certificate is the perfect gift for busy moms, downsizing grandmas, new parents, or anyone who could use a little extra sparkle in their life.
Do you clean for move-ins or move-outs?
Absolutely! Whether you’re settling in or saying goodbye, we’ll make sure your home is sparkling for the next chapter.
Do you have any discounts or promotions?
We love spreading the sparkle with seasonal specials and promotions. Follow us on social media or check our website to stay in the loop!
What makes Sparkling Homes Cleaning different from other cleaning companies?
At Sparkling Homes Cleaning, we’re all about family, care, and attention to detail. From our eco-friendly products to our personalized service, we focus on making your life easier and your home shine brighter. Plus, we’re locally owned and all about those personal touches—because you’re not just a client; you’re part of the Sparkling Homes family.
How do I get a quote?
Getting a quote is quick and easy! Fill out our online form or give us a call, and we’ll gather a few details to craft a personalized cleaning plan just for you.